Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing times vary based on the product and order volume. Typically, orders are processed within 1-3 business days and shipping takes 5-10 business days, depending on your location. You will receive a tracking number once your order has shipped.
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to monitor your shipment. If you do not receive a tracking email, please check your spam folder or contact us at contact@fotosok.net.
We currently ship to most countries worldwide. During checkout, you will see available shipping options for your location. If you are unsure whether we ship to your country, feel free to contact us at contact@fotosok.net for assistance.
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to monitor your shipment. If you do not receive a tracking email, please check your spam folder or contact us at contact@fotosok.net.
No. For your security, we do not store credit card details. All transactions are securely processed through our trusted payment gateway.
Sales tax is applied where required by law and will be calculated at checkout based on your shipping address.
We currently ship to most countries worldwide. During checkout, you will see available shipping options for your location. If you are unsure whether we ship to your country, feel free to contact us at contact@fotosok.net for assistance.
Depending on the size and availability of your order, items may be shipped separately to ensure the fastest delivery. If your order is split into multiple shipments, you will receive separate tracking numbers for each package.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery if the item is unused, in its original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping costs unless the item is defective or incorrect. For full details, please visit our [Refund and Returns Policy] page or contact us at contact@fotosok.net.
We sincerely apologize for the mistake. Please contact us at contact@fotosok.net with your order number and photos of the incorrect item. We will resolve the issue as quickly as possible by sending the correct item or issuing a refund.
If your order arrives damaged, please take clear photos of the item and its packaging and email them to contact@fotosok.net within 7 days of delivery. We will assess the issue and offer a replacement or refund as needed.
Once your return request is approved, we will provide you with the return shipping address and instructions via email. Please do not send items back without prior authorization, as this may delay processing your return.
For any questions or concerns, you can reach our customer support team at contact@fotosok.net. We aim to respond to all inquiries as quickly as possible.
If you realize you entered the wrong shipping address, please contact us immediately at contact@fotosok.net. If your order has not yet been shipped, we may be able to update your details. However, if your order has already been processed or shipped, we cannot make changes, and you may need to contact the shipping carrier directly.
We process orders quickly to ensure fast shipping. If you need to change or cancel an order, please contact us at contact@fotosok.net as soon as possible. If your order has not yet been processed, we may be able to modify or cancel it. However, once an order has been shipped, we are unable to make changes.
At this time, we do not offer pre-orders for sold-out items. However, you can sign up for restock notifications on our product page or contact us at contact@fotosok.net to check for availability updates.