Returns
At FOTOSOK, we want you to love your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item. To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at contact@fotosok.net with your order details. Our team will provide instructions on how to proceed with your return.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within 5-10 business days.
Please note that:
- Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
- If your refund is delayed, check with your bank or payment provider before contacting us.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, contact us at contact@fotosok.net with a description and photos of the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Custom or personalized items
- Items marked as final sale
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at contact@fotosok.net with photos of the issue. We will resolve the matter promptly.
Need Help?
For any questions regarding returns, refunds, or exchanges, please reach out to our support team at contact@fotosok.net. We’re happy to assist you!